Social Media Executive – Ghana

  • Full Time
  • Accra
  • Applications have closed

Wild Fusion Limited

Company Description

Wild Fusion Group: Wild Fusion as a group has been in existence for over 12 years. It comprises of 4 service businesses and 2 product companies:

Wild Fusion Nigeria: A full fledged digital marketing and advertising company

ROI Digital: A full fledged digital marketing and advertising company as well

Wild Fusion Digital Centre: Nigeria’s first and most premium digital marketing training centre:

Wild Fusion Ghana: A team of digital marketing experts based in Ghana

LoanSpot: A Micro Finance Bank aggregator that specializes in bringing together lenders and borrowers to consummate transactions:

SupplySmart: A fintech loan company that specialises in unlocking credit to stakeholders in the FMCG space

Job Description

About the role

The Social Media Executive is responsible for overseeing the company’s presence on a multitude of public platforms.The role involves creating gripping content, analyzing public feedback, and reporting on the effects of each key undertaking. It also involves keeping track of all access codes & striking a delicate balance between publishing frequent outputs and maintaining client’s interest.

Duties & Responsibilities

  • Provide Clients and internal account team with counsel and strategic marketing thought leadership
  • Identify new tools, including reporting tools to measure the strategy and drive effectiveness of social and content.
  • Responsible for Online Listening and Reputation Management of Wild Fusion’s clients by implementing and using cutting edge ORM tools and services.
  • Be responsible for brand reputation of all Wild fusion’s clients online.
  • Develop social strategy that delivers on client’s brief while aligning seamlessly with ATL, BTL and other digital channels.
  • Responsible for all content development for any web assets developed for clients, Website, microsites, Mobile apps, blogs, social assets etc.
  • Responsible for improving the SEO ranking and for customer engagement strategies.
  • Plan and implement customer research and using the findings to feed into the online strategy to support the client’s marketing goals (growth, retention, engagement).
  • Ensure 100% repeated businesses on all client’s project and report on non-repeated businesses
  • Develop innovative solutions for clients with impactful results that will increase client budget while delivering excellent results based on client’s needs.
  • Meet and surpass revenue targets through best practice in client’s service


Desired Skills

  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online client engagement platforms and channels.
  • Proficiency in MS Office, as well as CX and CRM software
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.

Minimum Qualifications

  • A bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
  • 3- 4 years’ experience as a client experience specialist, or a similar client support role.

This job is perfect for you if you;

  • Are detail oriented, highly organized, analytical, and great with managing relationships.
  • Focus on the client experience.

What is in it for you?

You’ll work on solutions to complex, real-world challenges with tangible social and economic impact. You will receive competitive compensation and professional development, and you will work with highly intelligent teammates in a flat, performance-driven culture.