Restaurant Manager/Supervisor

The Restaurant Manager is responsible for overseeing and coordinating all aspects of restaurant operations to ensure a seamless dining experience for customers. They manage the daily operations, staff, customer satisfaction, and financial performance of the restaurant.

Key Responsibilities:

Staff Management:

• Train and supervise restaurant staff.
• Set schedules, allocate duties, and ensure adequate staffing levels.
• Conduct performance reviews and provide feedback to employees.

Operations Management:

• Oversee day-to-day operations to ensure smooth functioning of the restaurant.
• Implement and enforce standard operating procedures and policies.
• Monitor inventory levels, order supplies, and manage vendor relationships.

Customer Service:

• Ensure exceptional customer service and handle customer complaints or concerns.
• Interact with customers to gather feedback and improve overall dining experience.
• Train staff in customer service standards and protocols.

 Financial Management:

• Develop and manage budgets, financial forecasts, and financial reports.
• Monitor and control operational costs to optimize profitability.
• Conduct financial analysis to identify areas for improvement and growth.

Menu and Quality Control:

• Collaborate with chefs to develop and update menus, ensuring variety and quality.
• Monitor food preparation, presentation, and portion sizes to maintain high standards.
• Address quality control issues and work to continuously improve food offerings.

Marketing and Promotion:

• Develop and implement marketing strategies to attract and retain customers.
• Participate in promotional events and activities to enhance restaurant visibility.
• Utilize social media and other marketing channels to promote the restaurant.

Qualifications and Skills:

• Bachelors degree in Business Administration, Hospitality Management, or related field (preferred).
• Proven experience in restaurant management or a related role. (at least 5years experience)
• Knowledge of Stock keeping, procurement of foodstuff, drinks & beverages
• Ability to drive sales, increase Customer base and revenue for Restaurant business.
• Ability to appreciate international cuisines, having international exposure as well as ability to speak 1 local language would be an advantage to applicants.
• Strong leadership, organizational, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of restaurant operations, financial management, and customer service best practices.
• Ability to work in a fast-paced and dynamic environment.

Benefits:

• Competitive salary with attractive incentives.

NB: To apply send Curriculum Vitae & Cover Letter application to: ysdivaconsulting@gmail.com

Deadline is Friday 20th October 2023.