BRAC Ghana Savings & Loans Ltd
Purpose
To assist country DTM in managing trainings, vendors, channels, staff/customer engagements and literacy programmes related to the Digital Field Application and other Digital Financial Services to be provided
Major Responsibilities
- Collaborate with cross-functional teams to deploy digital field applications.
- Ensure the seamless integration of these applications into the existing workflow.
- Troubleshoot technical issues and provide timely resolutions.
- Monitor and optimize mobile payment processes for efficiency and effectiveness.
- Execute change management strategies to facilitate a smooth transition to digital processes.
- Create comprehensive training programs for both staff and customers.
- Conduct training sessions, workshops, and webinars to ensure users are proficient in digital tools.
- Identify potential resistance to change and develop mitigation plans.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Major Challenges
- New Technology/Process and Change Management
Key Performance Indicators (KPI’s)
- Percentage increase in digital transactions.
- Reduction in operational errors related to digital tools.
- Customer satisfaction scores related to digital services.
- Completion rate of staff training programs.
- Adoption rate of mobile payment solutions.
- Timely implementation of digital projects.
Required Skills or Experience
SPECIFIC EDUCATIONAL QUALIFICATION
- Degree / Major Digital Transformation
PROFESSIONAL DEGREE / CERTIFICATION
- Certificate/Postgraduate Degree in Development Finance/Digital Financial Services will be an added advantage
EXPERIENCE (Including sector/industry)
- Knowledge of the Digital Financial Services Directive of the Bank of Ghana
- Experience in payments in field applications
- Knowledge in application Microsoft Word, Microsoft Excel.
KNOWLEDGE , SKILLS & COMPETENCIES
- Computer knowledge on MS World, MS Excel and Internet
- Effective communication skills. Writing and reporting skills in English
- Data management analysis
How To Apply
All qualified and interested persons should send their cover letter and CV along with a photocopy of educational certificates to the email address no later than 20th October,2023 (bgslhirings23@gmail.com). Please mention the name of the position on top of the cover letter.
